NewTel Systems

Setup Your Business With The Best.

Call Center Solutions

Call Center Solutions

NewTel provides the perfect solution to take charge of your call center needs. 

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Call Management

Monitor & listen to live calls, identifies long wait times and controls agent’s behavior.

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Statistic Panels

NewTel’s panel displays many statistics and live ones like the average caller’s wait time

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Adjustable Settings

Agents can adjust settings for an environment that maximize productivity

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Queues

Allow a call center to manage a large call volume and improving callers holding experience

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Alerts

Customize live alerts about problematic queue conditions – can also be emailed to you for optimal operation

Live Panel

Displays real time perspective of live or holding calls, providing information and data for each call

Go in to Details

Queues, agents, or types of calls, filter & sort options for a better picture of the call center

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Agent Management

See available agents and their status and log out unproductive agents from a queue

Call Back

When queue is busy it would give an option for calls on hold to get a call back when agent is available

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Records

See call records and listen to recordings

Call Back

When queue is busy it would give an option for calls on hold to get a call back when agent is available

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Records

See call records and listen to recordings

You Can Rely On Our Highly-Trained Networking & Voice Experts!

Contact Us

Phone:
1.212.681.0000

Fax:
1.212.401.8634

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