NewTel Systems

Setup Your Business With The Best.

NewTel provides the perfect solution to take charge of your call center needs.

Monitor & listen to live calls, identifies long wait times and controls agent’s behavior

NewTel’s panel displays many statistics and live ones like the average caller’s wait time

Agents can adjust settings for an environment that maximize productivity

Allow a call center to manage a large call volume and improving callers holding experience

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Customize live alerts about problematic queue conditions – can also be emailed to you for optimal operation

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Displays real time perspective of live or holding calls, providing information and data for each call

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Queues, agents, or types of calls, filter & sort options for a better picture of the call center

See available agents and their status and log out unproductive agents from a queue

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When queue is busy it would give an option for calls on hold to get a call back when agent is available

See call records and listen to recordings

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When queue is busy it would give an option for calls on hold to get a call back when agent is available

See call records and listen to recordings

You Can Rely On Our Highly-Trained Networking & Voice Experts!